a45 Privacy Policy

When you register and use a45, we collect certain personal information that is necessary to provide you with a safe and functional platform experience. This includes your full name, date of birth, email address, mobile number, and a government-issued ID document for identity verification purposes as required under Philippine regulations. During financial transactions, we also collect payment-related details such as your GCash or Maya account reference, transaction amounts, and timestamps, though we never store full card numbers or banking credentials on our servers. When you browse the platform, we automatically receive technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us detect suspicious access patterns and keep your account secure. We may also collect preference data such as your favourite sports, game categories, and notification settings to personalise your experience on the platform. All data collection is conducted on a lawful basis under the Republic Act 10173, known as the Data Privacy Act of 2012, and is limited strictly to what is necessary for the purposes described in this policy. You are never required to provide more information than what is asked during the standard registration and verification process.

The personal data we collect is used exclusively to operate, maintain, and improve the a45 platform for Filipino players. Your identity and contact details are used to create and manage your account, verify your eligibility to participate, process deposits and withdrawals, and communicate important account notices including security alerts, transaction confirmations, and policy updates. Technical and behavioural data is used to monitor platform performance, troubleshoot errors, detect fraud, and ensure that the betting and gaming environment remains fair and tamper-free for all users. We may use your preferences and activity history to surface relevant game recommendations, personalise your dashboard layout, and deliver promotional communications where you have consented to receive them. Aggregate, anonymised analytics derived from user behaviour are used internally to guide product development decisions, improve mobile responsiveness, and optimise loading times across different network conditions common in the Philippines. We do not use your personal data to build profiles for sale to advertising networks, and we do not engage in automated decision-making that produces legal or similarly significant effects without human oversight. Any processing activity beyond the purposes listed here will only be carried out after we have obtained your explicit, informed consent.

a45 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes under any circumstances. We share data only with carefully selected service partners who are contractually bound to process it solely on our behalf and in accordance with this Privacy Policy, including payment processors that facilitate PHP transactions via GCash, Maya, and other local payment channels, as well as identity verification providers that help us comply with Know Your Customer obligations. In cases where Philippine law or a valid court order requires us to disclose user data, we will comply with the legal obligation and, where permitted, notify the affected user promptly. Our hosting and infrastructure partners may process data on servers located within or outside the Philippines; in either case, appropriate data transfer safeguards are in place to ensure your information receives equivalent protection. We require all third-party processors to maintain security standards that are at least as stringent as those we apply internally, and we conduct periodic reviews of their compliance posture. Any sub-processors engaged by our primary partners are subject to the same contractual obligations, and we maintain an up-to-date register of all entities that handle a45 user data. If you have questions about a specific third-party relationship, you may contact our data protection team using the details provided at the end of this policy.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable Philippine laws and regulatory obligations. Active account data is kept for the duration of your membership, and certain transaction records may be retained for up to five years after account closure to comply with anti-money laundering and financial reporting requirements. If you request deletion of your account, we will remove or anonymise your personal profile data within thirty days of verifying your identity and confirming there are no outstanding compliance holds on your account. Some residual data, such as aggregated usage statistics that cannot be linked back to you personally, may be retained indefinitely for internal analytics and product improvement purposes. Backup copies of data may persist in encrypted archive systems for a limited period beyond the standard deletion window, after which they are permanently destroyed according to our data lifecycle schedule. You have the right to request confirmation of what data we hold about you and to ask for its correction, restriction of processing, or deletion, subject to any overriding legal obligations. To submit a data subject request, please reach out to our support team using the contact details provided on the platform.

a45 uses cookies and similar tracking technologies to make the platform work correctly, remember your session preferences, and gather anonymised performance data that helps us improve the overall experience for Filipino users. Strictly necessary cookies are essential for core functionality such as maintaining your logged-in state, securing your session against cross-site request forgery, and remembering your preferred language or region settings; these cannot be disabled without breaking basic platform features. Performance cookies collect anonymised information about how pages are accessed, which features are used most frequently, and where users encounter errors, allowing our engineering team to prioritise improvements. Functional cookies remember choices you have made on the platform, such as your notification preferences or dashboard layout, so you do not need to reconfigure them on every visit. We do not use third-party advertising cookies or cross-site tracking pixels that would allow external companies to follow your activity across other websites. You can manage or withdraw cookie consent at any time through your browser settings or the cookie preference centre within your account; note that disabling certain cookies may affect the availability of some platform features. For further details on the specific cookies in use and their individual retention periods, please refer to the cookie notice accessible from the platform footer.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, all registered users of a45 in the Philippines hold a clear set of rights with respect to their personal data. You have the right to be informed about what data we collect and how it is used, the right to access a copy of your personal data held on our systems, and the right to correct any inaccurate or incomplete information in your profile. You also have the right to object to certain types of processing, the right to request erasure of your data subject to legal retention obligations, and the right to data portability, meaning you can ask us to provide your data in a structured, machine-readable format. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines. To exercise any of these rights, simply contact our support team through the platform; we aim to acknowledge all data subject requests within five business days and resolve them fully within thirty days. We will never penalise you for exercising your legal rights, and our support team is trained to handle such requests with care and confidentiality. Keeping your account information accurate and up to date is the most effective way to ensure that our records reflect your current circumstances and preferences.